Return & Refund Policy

Return & Refund Policy

 

Return Policy

 

What is the Return Policy Period of www.gafe.co.in?

Within 2 Working Days After the product has been delivered to Customer by courier or logistics partner, Post That We Don’t Accept Return Request.

 

Please Note:The Return Request has to be initiated within 2 days of receiving the order. Kindly Contact Us Before Sending Return Request.

Gafe.co.in will Accept Returns in Following Conditions:

Yes, we do Accept returns under the following conditions:

  1. Different Product received than what was ordered
    2. Defective or damaged product
    3. Considerably different from the description mentioned on www.gafe.co.in marketplace

Gafe.co.in will not Accept Returns in Following Conditions:

Yes, we will not Accept returns under the following conditions:

  1. The Product is Usedor Missing parts / Accessories
  2. Physical damage to the box or to the product
  3. If returned without original packaging and accessories
  4. Product is different from its Original Condition.

 

How do I inform gafe.co.in for return/replacement or damaged product?

Gafe.co.in and its logistic partners take due care in delivering the product(s) in the best condition, however in the rare occasion of damaged goods being received or any discrepancies with the products received, you can reach out to us at contact@gafe.co.in and +91-8600778652 within 2 days of receiving the order, to resolve your issue.

 

If I have ordered many items, can I return/replace one or more items or do I have to return/replace the entire order?

Return/Replacement of an entire order is not compulsory in this case. You can return one or many items in your order.

 

What should I do if I have an issue with my product after the return policy period?

Contact us on WhatsApp +91 86007 78652, we shall help you to solve your problem.

 

What Should I do if I have Placed Order of Wrong Product on gafe.co.in?

You can Contact us on WhatsApp +91 8600778652 or on Email: contact@gafe.co.in, if we haven’t dispatched the product we shall Cancel the order & refund, Else the Product will reach to you, We will have to arrange reverse pickup by courier, once parcel reaches Back to us We shall Partial Refund your Amount after Deducting Packing, Handling & Courier Charges.

 

Can Any Product Purchased from Gafe.co.in can be Returned under Return Policy?

No, Not Every Product is returnable, Kindly Read the Product Page of Product Which You Wish to Purchase, Product Page Which Mentions Weather the Product is Returnable or not. The Product Page is mentioned Clearly Weather the product is returnable or not.

 

 

Does Gafe.co.in Accept Return If Customer isn’t satisfied with Product Performance?

We Donot Accept such Return Request, We request you to watch the product video in product page before placing order.

 

How Do I Send the Return?

Once the Return Request is Approved by Our Customer Care Team, Reverse pickup Will Be arranged by Gafe.co.in, Charges of reverse Pickup Shall Be Applied & Refund / Replacement / Cancellation shall be Processed as per your request.

 

Where Do I Send Return?

Before Shipping Kindly Note that your Return Request should be Approved from our Customer Care Team. Incase We Are Not Able to Reverse Pickup Due to Unforeseen Situation Kindly Ship the Return On the Below Given Return Address,

 

Return Address:

GINWALA ADVANCED FARM EQUIPMENTS PRIVATE LIMITED

Office no. 15, 16, 29 & 30, SUMEET PLAZA,BEHIND SHIVAJI STATUE, NEAR NISARG MANGAL KARYALAYA,LANDMARK: KRISHI UTPAND BAZAAR SAMITI BUILDING, GULTEKDI, MARKET YARD, PUNE – 411037, MAHARASHTRA, INDIA

Customer Care: +91 86007 78652

 

Refund Policy

 

Why have I still not received the refund to my bank account?

If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organisations for the same. 

Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

 

When are Refunds provided?

We ensure buyer protection and your money is safe. We initiate the refund process as soon as we receive your refund details.

 

I paid the amount (Prepaid Order) while purchasing product from gafe.co.in, how do I get the refund?

Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account that you had made payment from within 7-10 working days.

 

I paid cash on delivery, how would I get the refund?

If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Gafe.co.in will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.

 

What are the details you require to process NEFT refund?

Once you agree for NEFT refund, you will receive an email from Gafe.co.in customer support team asking for Following Bank & Account Details.

Bank Name, Account Number, Account Holder’s name, IFSC code, Location of the Bank

 

We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

 

Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Net banking?

No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account that you had made payment from.

 

How long will it take to refund?

It takes 7-10 working days for the money to be credited to your account.

 

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